Industry Development Programs
Developed by CCA carrier members, CCA Industry Development programs aim to increase efficiency, cost savings and/or revenue opportunities for the association and its carrier members. The intent of the programs is to support a healthy wireless ecosystem that provides solutions and create differentiators for CCA carrier members, so they may more effectively compete in the marketplace. Contact Kim Caronchi (email@example.com) for more information on any of the below programs.
CCA Data Services Hub
CCA’s Data Services Hub (Hub) is an advanced 4G roaming ecosystem that supports scale, provides interoperability across multiple vendor variants and protocols, including LTE, and preserves the flexibility of operator choice.
The Hub enables competitive carriers to work cooperatively to expand and improve consumer access throughout the country, and additionally provides a single point of international interconnection for LTE and next generation data services. For smaller carriers, the Hub provides a platform to streamline roaming technology to help expand their networks to a nationwide footprint to better compete with the largest two carriers.
Hub participants are required to sign only one agreement with TNS and will have one connection to the Hub.
CCA Device Hub
CCA Device Hub enables CCA carrier members to more efficiently and economically manage their device portfolios from end-to-end by providing a platform to interact, collaborate and share non-confidential information.
CCA and Sprint have partnered to ensure CCA carrier members can source devices needed to stay competitive. Sprint is providing participating carriers the opportunity to access an expanded range of mobile devices. Leveraging Sprint’s scale can lower costs, improve time-to-market and expand the portfolio of devices available to CCA members.
The CDH provides services to help solve device challenges including: access to devices, day-to-day operations, and a long-term sustainable program.
CCA Device Hub Supports:
- Access to broad portfolio of Sprint Android devices
- Lower costs
- Faster time-to-launch
- Provisioning process
- Lifecycle support – MR/OS
Enhanced Customer Service Resources
DeviceBits is a software company focused on the enablement and adoption of mobile applications and devices through a predictive, self-learning platform of interactive tutorials, guides, FAQs, and videos. DeviceBits provides a Platform as a Service (PaaS) with a low cost of entry to enable operator subscribers to self-support and make educated buying decisions. CCA members receive a special discount.
- Customer retention
- Reduction in calls-to-care
- Faster call handle time
- Reduced training costs
- Reduced return rates
- Increase in first-call resolution
- Drives adoption of additional services
- Subscribers can find the content needed to self-support on an operator’s web site instead of searching for it elsewhere online
- Customer care and sales representatives can access troubleshooting steps online to more effectively and efficiently assist customers
Risk Management: Subsidy, EIP and Device Leasing Programs
siperLOCK is the only solution that enables carriers and retailers to disable subscriber devices remotely if the device is not returned, is reported stolen or if payment is not made. The siperLOCK application protects against credit losses, reduces collections costs, speeds up collection returns and helps retain customers.
- Reduce credit risk
- Protect revenue
- Aggregated collections cost savings from siperLOCK averages $24.17 per device
- Total savings includes
- Higher ARPU from retained customers
- Lower risk from reduced credit requirements
- Higher residual value for trade-in
- Reduce late or non-payments
- No upfront costs
- Reduce overhead
- Counteract device theft
- Recover lost/stolen devices
- Integrated into carrier’s billing system
- Built into Android ROM
CCA has teamed with iSelectMD to offer a telemedicine solution that provides rural and urban-based customers with real-time access to a national network of board certified physicians 365 days per year for consultation and prescriptions, when appropriate.
The telemedicine or tele-doc initiative is gaining significant traction not only within the mobile industry but also across other industries due to high deductibles, over-whelming co-pays, and a shortage of primary care doctors. To compete and offer services in the mHealth space, the CCA Telemedicine solution with iSelectMD allows carriers an innovative way to facilitate hassle-free, cost-effective access to healthcare providers for their subscribers.
The following are examples of the illnesses treated:
- Respiratory infections – Sinusitis/Bronchitis
- Urinary tract infections
- Pharyngitis/Sore throat/Strep throat
- Pink Eye/Conjunctivitis
- Seasonal allergies
- Cold & Flu
- Minor sprain and muscular strains
- Poison ivy
- Motion sickness
- Lost or forgotten short term Rx’s when traveling
- Short term Rx refills when primary physician is unavailable