Telsasoft Collaborates with Rural Carriers To Provide Network and Customer Experience Monitoring
Eight LRA Members Have Adopted Telsasoft’s OpsAlert for Better Customer Experiences
“Our collaboration with Telsasoft helps our company—and other LRA members like us—have information necessary for improving the customer exerpience. With quick and integrated access, we can monitor network trends in a near real-time manner” added Ryan Johnson, Director of Sales & Marketing at Chariton Valley Communications Corporation.
The LRA members who have adopted Telsasoft’s OpsAlert to monitor their network performance are: Appalachian Wireless, Chariton Valley Communications Corporation, Custer Telephone Cooperative, Matanuska Telephone Association, Pioneer Cellular, Strata Networks, Triangle Communications and Carolina West.
With decades of experience serving a loyal customer base of rural and regional carriers, Telsasoft has combined wireless expertise and customer feedback to produce sophisticated software that is scalable and easy to use.
Working with these rural carriers, Telsasoft’s OpsAlert product has introduced a process that significantly reduces administrative burdens, saving between 15 and 30 hours per month. Telsasoft’s tool provides near real-time status of network performance thereby allowing the carriers to focus on those elements that are key to a positive customer experience.
“We’re excited to partner with these rural carriers to ensure that LRA members can monitor the end-to-end customer experience effectively and efficiently,” commented Roger Schmitz, Telsasoft’s CEO.