TNS Analysis Shows Unwanted Robocalls Jump Nearly 50 Percent in 2019 Reviewed by Momizat on . Reston, VA, February 5, 2020 - Americans received 106.8 billion unwanted (nuisance, scam or fraud) robocalls in 2019, a 49% increase from the previous year, acc Reston, VA, February 5, 2020 - Americans received 106.8 billion unwanted (nuisance, scam or fraud) robocalls in 2019, a 49% increase from the previous year, acc Rating: 0
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TNS Analysis Shows Unwanted Robocalls Jump Nearly 50 Percent in 2019

Reston, VA, February 5, 2020 – Americans received 106.8
billion unwanted (nuisance, scam or fraud) robocalls in 2019, a 49% increase
from the previous year, according to an analysis of annual data released today
by Transaction Network Services, Inc. (TNS). TNS analyzed more
than one billion daily call events across hundreds of carriers and integrated a
vast amount of data from its network traffic to deliver an objective,
first-hand view of robocalling, spamming and spoofing.

In 2019, December 10
was the top day for robocalls by volume, with 561 million unwanted calls. October was the highest volume
month of 2019 with 12% of the year’s unwanted robocalls. This contrasts with
2018, when Tax Day (April 17) saw more unwanted robocalls than any other day of
the year. For 2019, Tax Day didn’t break into the top 100 days for most unwanted robocalls.

Additional 2019 robocall data findings include:

  • Wednesday was the highest
    volume day of the week, with 19% of weekly unwanted calls occurring on this
    day. Sunday was the lowest volume day, at 4% of weekly unwanted calls. Sunday
    was also the lowest volume day in 2018.
  • Phoenix, Arizona received
    more unwanted robocalls in 2019 than any other city.
  • Seattle, WA telephone
    numbers originated more unwanted robocalls in 2019 than any other city,
    followed by Columbus, Ohio and Dallas, Texas.
  • California received more unwanted
    robocalls than any other state, followed by Texas and Ohio. In 2018, South
    Carolina received the most unwanted robocalls, followed by North Carolina and
    Georgia.
  • Additionally, California
    telephone numbers originated more unwanted robocalls in 2019 than any other
    state, followed by Texas and Florida

By capturing both
data from over 1 billion call events across more than 500 operators every
single day and crowd-sourced feedback, the TNS Call Guardian app enables
carriers who utilize it to identify more unwanted robocalls than their
competitors. TNS Call Guardian is the most accurate reputation profile solution
using a layered approach, big data analytics and integration of call
attestation parameters from STIR/SHAKEN to deliver a better customer experience
for consumers.

“The industry, including carriers and regulators, made significant progress in
authenticating calls in 2019, but work remains to be done to reduce the more
than 200 million unwanted robocalls that Americans received every day last
year,” said Bill Versen, Chief Product Officer at Transaction Network Services.
“In addition to STIR/SHAKEN, this effort will require a layered approach that
applies analytics and insights to provide data-driven recommendations on how to
stop unwanted robocalls.”

About
TNS

From
small rural operators in the US to the largest multi-national carriers, TNS
addresses the full needs of wireless and wireline operators in the US and
globally. TNS Call Guardian is an industry-leading call analytics solution used by leading US
wireless service providers as well as US landline providers to protect their
subscribers from high risk and nuisance robocalls and deliver a superior user
experience. By analyzing over one billion call events across more than 500
operators every single day and capturing crowd-sourced feedback, the Call
Guardian app enables carriers to identify more unwanted robocalls than
competitors. For additional information visit here.

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Company Contact:
Clare Cockroft / Terry Nakagawa
TNS
703.814.8065
pr@tnsi.com

Media Contact:
Brian Lustig, Bluetext for TNS
202.836.9112
tns@bluetext.com

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