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CCA Announces Partnership with AwareX to Revolutionize Digital Customer Engagement in the Telecom Industry

October 6, 2023

 Pioneering partnership to offer digital customer engagement solutions to CCA carrier members 

WASHINGTON, D.C., October 5, 2023 - Competitive Carriers Association (CCA), the leading association for competitive wireless providers and stakeholders across the United States, announces a partnership with AwareX, the leading innovator in digital customer engagement solutions. This newalliance is set to empower CCA carrier members with access to AwareX's cutting-edge digital customer engagement solutions, ushering in a new era of connectivity, convenience, and customer satisfaction.

 

AwareX delivers a comprehensive suite of products and services tailored to the unique needs of the telecom sector. At the heart of their offerings is the AwareX Agora™ Engagement Hub, a cloud-native platform designed to revolutionize digital customer journeys. This technology empowers Communication Service Providers (CSPs) to swiftly deploy world-class digital experiences to deliver unparalleled customer satisfaction. Overall, the AwareX product portfolio encompasses an array of touchpoints, including web interfaces, iOS and Android applications, social media integrations, and natural voice interactions — intelligently assigning individual users to different personas and customer journeys so carriers can contact each via their touchpoint of choice. Additionally, AwareX provides essential enablement services and advisory solutions to ensure seamless implementation and continuous optimization for carriers.

 

Michael Matthews, Founder and CEO of AwareX, underlines the significance of this partnership, stating, "Both CCA and their carrier members are pivotal in our current and future strategic business plans. This partnership signifies a commitment to reshaping the telecom industry by offering the best in digital customer engagement to all carriers. Our goal is simple yet profound: every subscriber, regardless of carrier type, size, or location, should have the opportunity to participate fully in the digital revolution."

 

Tim Donovan, President and CEO of CCA, echoed these sentiments, emphasizing the value AwareX brings to CCA carrier members. "CCA is delighted to partner with AwareX," Donovan remarked. "AwareX's digital customer engagement solutions can provide a path forward for our carriers. This collaboration is a testament to our dedication to providing top-tier services to our members, enabling them to meet the evolving needs of their customers effectively."

 

AwareX will be exhibiting at CCA’s 2023 Annual Convention October 17-19 in Atlanta, Georgia. Register here to attend.
 
To learn more about CCA and its other partnerships, visit us online
here.

 

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About Competitive Carriers Association

Competitive Carriers Association (CCA) is the leading association for competitive wireless providers and stakeholders across the United States. Members range from small, rural carriers serving fewer than 5,000 customers to regional and nationwide providers serving millions of customers, as well as vendors and suppliers that provide products and services throughout the wireless communications ecosystem.


About AwareX

AwareX is the only digital customer engagement solution that enables businesses to build customer loyalty and maximize revenue opportunities - right out of the box. The AwareX Customer Engagement Suite combines digital end-user engagement automation with informed, data-driven, messaging sophistication that triggers the right message, to the right person, at the right time via end-user defined touchpoints. Importantly, the AwareX cloud-based SaaS solution is easy to deploy and works seamlessly with existing OSS/BSS applications and processes, providing affordable turnkey customer engagement solutions that create meaningful customer experiences, improve retention and uncover revenue opportunities. It simplifies and humanizes the customer experience. It’s easy to deploy and manage…and it works. To learn more about AwareX, visit awarex.com.

 

AwareX Media Contact

Jaymie Scotto & Associates (JSA)

+1 866.695.3629 ext. 39

jsa_awarex@jsa.net

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